Privacy Policy
& Terms of Use
Welcome to SincroPool's Privacy Policy and Terms of use
Index:
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Introduction
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Data Collection
- In-app Disclosure of Data Collection -
Data Usage and Sharing
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Data Security
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User Consent and Rights
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Data Retention and Deletion
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Client Audits and Data Safety
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Data Breach Response
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Privacy Policy Updates
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Contact Us
1. Introduction
SincroPool (“we,” “us,” or “our”) provides a ride-booking app for business users, which is operated on behalf of our client companies. This Privacy Policy describes how we collect, use, and share personal data when you use the app, and our commitment to protecting your data privacy.
2. Data Collection
We collect and process the following types of data to provide our services:
• Personal Information: This includes your corporate email, name, surname, and phone number, as well as any addresses (which may include your home address) and personal email address if provided for journey notifications.
• Location Data: Precise location data is collected when you use our app to request a ride. This information is used solely to coordinate your ride request.
In-app Disclosure of Data Collection
Our app requires access to your precise location data to enable the ride-booking functionality. Location data is collected only during active ride requests to identify pickup and drop-off locations.
3. Data Usage and Sharing
We use your data to provide ride-booking services and maintain the functionality of our app. Specifically:
• Service Provision: Personal and location data is used to book rides with third-party transport providers, who receive only the information necessary to fulfill the ride request.
• Third-party Sharing: Personal data is shared with transportation providers to complete ride services. We do not sell personal or sensitive user data under any circumstances.
4. Data Security
We are committed to securing your data:
• Data Storage: Your data is stored securely on our private servers
• Encryption: Data is encrypted in transit and at rest using TLS protocols and certificates from CA (Certificate Authorities).
• Access Control: Only authorized personnel within our infrastructure can access your data. Our database is located within a Virtual Private Cloud (VPC) with security groups to prevent unauthorized access.
5. User Consent and Rights
Our app is designed solely for business use. Client companies provide us with the necessary information, such as corporate email, name, surname, and phone number.
• Consent: By using the app, you consent to the collection and use of your data as described in this policy.
• Data Rights: You may request correction or deletion of your data. Deletion requests can be submitted through a link available within the app. Account deletion request is also accessible on your company's website.
6. Data Retention and Deletion
We retain user data as required by local regulatory standards or as stipulated by client contracts. Upon a verified request for deletion, we will securely delete your data unless retention is required by law.
Users can request data and account deletion in our App, client's website, or through email at: soporte@sincropool.com
7. Client Audits and Data Safety
Clients may conduct penetration tests and vulnerability scans on our platform to ensure compliance with security and data privacy standards.
8. Data Breach Response
We have an escalation and response plan in place should a data breach occur, including notifying affected users and mitigating risks as quickly as possible.
9. Privacy Policy Updates
We may update this Privacy Policy from time to time. You are encouraged to review this policy periodically for any changes. Your continued use of the app following any changes to this policy signifies your acceptance.
10. Contact Us
For questions about this Privacy Policy, data handling or deletion requests, please contact our privacy team at soporte@sincropool.com. You may also fill the contact form below.